Call center firm hiring over 5,000 RP agents

Sutherland Global Services is doubling its workforce in the Philippines to over 10,000 in 2008. Craig Bauwens, country manager and vice president for service delivery, said Sutherland will be hiring more than 5,000 agents in 2008 to beef up its current workforce of 5,500. The company is also doubling its capital expenditures in 2008 in line with the expansion plans. Bauwens said Sutherland invests an average of $3,500 per seat. The official said 80 percent of the company's market is in the United States and Canada, with the rest shared by Australia and Europe. The company specializes in integrated business process outsourcing (BPO) solutions across customer lifecycle and back-office lifecycle management services. It employs over 21,000 professionals offering "RightSourced" services from its 21 delivery centers in India, the United States, the Philippines, Canada and Mexico.

in Manila Standard Today by Elaine Ruzul S. Ramos
May 7, 2008
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